Why you need to use a couriers, and why you should select the right one.
What’s the secret to selecting the right logistics partner? Price and reliability are important points to consider when organizing your distribution and delivery operations. However, there are other elements to logistics besides price and reputation. Daks Couriers brings you the ten important questions every business owner should ask before selecting a courier partner.
1 Is it better to have your own-brand van?
In most cases, it’s best to have your own-brand van, because it leaves a lasting impression on customers and advertises your name around town. Realistically, few retailers, let alone e-commerce sites, can afford to have their own in-house logistics and van fleet. Some of the biggest e-commerce sites, such as Argos and Amazon, use courier companies for many of their deliveries.
Select companies such as Daks Couriers operate their own logistics. This is a core focus in the company’s brand strategy and shopping experience. While you may not be able to afford your own-brand vans, opting for an established courier will deliver the same professional experience without the investment and risk of running your own logistics in-house.
2 Should you choose a lifestyle courier?
Many low-cost couriers rely on self-employed couriers to deliver packages. Drivers are paid per delivery and are often referred to as ‘lifestyle couriers’. Unlike traditional post workers or full-time employees of courier companies, self-employed drivers can sometimes resort to ‘off-piste’ measures to delivering packages. Horror stories have emerged about underpaid employees leaving packages in bins and throwing fragile items over fences.
If you are starting up your own business, do you really want to risk your first sales with a poor or unreliable courier? Booking a delivery with a discount courier may save you money in the short-run, but you are risking your brand’s strategy in the long run. Consider booking with a professional courier service like Daks Couriers. You get the saving without compromising your brand in the eyes of your customer.
3 What tracking facilities are offered?
Tracking facilities vary from one courier to the next. Some courier companies offer different tracking services to help customers plan or reschedule deliveries. Not only does this service allow the company to be more efficient, it also helps customers plan shipments, so it’s a win-win. Real-time tracking facilities can reduce the number of customer queries and significantly improve operations.
Select services cut the delivery window down to a 15-minute slot and give customers the option to have their parcel delivered to a safe place, be collected from the nearest depot or upgrade their delivery.
When selecting a courier partner or service, you should always see what technology and apps are available. Look for companies that offer real-time scan info updates and mobile tracking apps. This will ensure you are offering a complete and state-of-the-art shipping service to your customers.
4 Can you offer multiple delivery options with the courier?
Giving customers the option to send their parcel economy or express is essential, so customers can pay for faster delivery for last minute or urgent orders.
5 Customised Delivery
Unlike the traditional posting method, courier services offer a number of helpful ways to deliver your post from one place to another. This can include door to door, delivering sensitive items or even repeat deliveries.
Courier services offer fantastically low rates and could save you or your business a substantial amount of money, particularly if your delivery is heavy. Why the post office will charge extra for the weight, courier services only charge by distance.
7 Same Day Delivery
Unlike the post office, courier services can take your order, pick up your shipment and deliver it on the same day, allowing you to resolve any last minute emergencies you may have. In saying that, the destination MUST be reachable within the same day, as couriers only operate as a ground service.
8 Can be found anywhere in the world
Professional courier companies can be found pretty much anywhere, from bustling, metropolis cities to small, out of the way towns. As a result, you can utilise the great services offered wherever you are in the world and can quickly find or get in contact with a professional courier service near you.
9 Gets rid of needless fleets
Businesses no longer need to maintain large, expensive and unnecessary fleets with a courier service. By outsourcing deliveries to a courier service, they only need to pay when they need something delivered and can increase or decrease the frequency of use based on the size of incoming orders and the time of year. As a result, businesses become far more cost effective and efficient, without sacrificing on reliability or quality.
Courier Services are able to deliver packages and shipments 24 hours a day, 7 days a week, which includes evenings, weekends and public holidays. As a result, this allows you to send important parcels when other shipping companies are simply not available.